Australian Skills Management Institute (ASMI) recognises and takes responsibility for the quality of all training and assessment services offered and the issuance of certification documentation under the scope of our registration. ASMI takes into consideration and adheres to the directives stipulated in the Standards for Registered Training Organisations 2015 when providing training, making assessment judgements and issuing certification documentation.
ASMI accepts responsibility for advising learners of their rights including:
- details of and how to access our Grievances, Complaints and Appeals processes
- details of our Awards Issuance Policy and Procedure
- details of the Support Services we offer and how to access them
- what your rights are if ASMI or a third party delivering training and assessment on our behalf ceases to deliver any part of the training product
At ASMI we believe in and quality products and services. We strive to ensure these products and services meet or exceed our client requirements at competitive prices. As individuals, we follow company policies and procedures to ensure we do it right the first time, every time. As a team, we strive to wisely improve our products and services for the future.
ASMI recognises the value of robust quality systems and it is our intent to be fully compliant with the Standards for Registered Training Organisations 2015, and we have individuals on staff that are experienced with the standards and registration processes.
Our philosophy is one of constant improvement and emphasising quality at the source mentality. Innovation and independent thinking are encouraged, resulting in enhancements to process, service, and product quality.