Student Information

Australian Skills Management Institute (ASMI) recognises and takes responsibility for the quality of all training and assessment services offered and the issuance of certification documentation under the scope of our registration.

ASMI takes into consideration and adheres to the directives stipulated in the Standards for Registered Training Organisations 2015 when providing training, making assessment judgements and issuing certification documentation.

ASMI accepts responsibility for advising learners of their rights including:

> details of and how to access our Grievances, Complaints and Appeals processes
> details of our Awards Issuance Policy and Procedure
> details of the Support Services we offer and how to access them
> what your rights are if ASMI or a third party delivering training and assessment on our behalf ceases to deliver any part of the training product

At ASMI we believe in and quality products and services. We strive to ensure these products and services meet or exceed our client requirements at competitive prices. As individuals, we follow company policies and procedures to ensure we do it right the first time, every time. As a team, we strive to wisely improve our products and services for the future.

ASMI recognises the value of robust quality systems and it is our intent to be fully compliant with the Standards for Registered Training Organisations 2015, and we have individuals on staff that are experienced with the standards and registration processes.

Our philosophy is one of constant improvement and emphasising quality at the source mentality. Innovation and independent thinking are encouraged, resulting in enhancements to process, service, and product quality.

ASMI is committed to maintaining an effective, timely, fair and equitable complaint handling system which is easily accessible and offered to complainants at no charge for internal services. ASMI also aims to:

  1. maintain a culture that views complaints as an opportunity to improve the organisation and how it works; operate a complaints handling system that is client-focused and helps ASMI to prevent complaints from recurring;

  2. ensure that any complaints are resolved promptly, objectively and with sensitivity and in complete confidentiality; and

  3. ensure that there is a consistent response to complaints.

All clients of ASMI have the right to access our Grievances, Complaints and Appeals process.

For further information, please refer to the policy and procedure located on the policies and procedures tab.

ASMI is committed to ensuring certification documentation is only issued to learners that have demonstrated competency in the qualification and/or units of competency they have undertaken.

Learners may access replacement certification documentation through ASMI’s administration office.

For further information, please refer to the policy and procedure located on the policies and procedures tab.

When applying for a program, every student is required to complete a Student Application and Enrolment form, which is a contract between both parties for the delivery of vocational training and assessment services. This form provides ASMI with vital information to assist in the provision of personalised support services to students.

Within this form is previous work experience, previous study and disability information fields.  Employees of ASMI take into account this information when determining the level of support needed and make contact with a student where necessary to request additional information or to arrange a meeting.

Additional support services may include:

> Language, literacy and numeracy support
> Disability support
> Unjustifiable hardship
> Transition support
> Referrals to external support services

For further information, please refer to the policy and procedure located on the policies and procedures tab.

If you are a current student and would like additional support in your course of study, please contact the administration office for advice: 07 3010 9367

ASMI is committed to ensuring arrangements with learners are honoured and if any changes to the arrangements i.e. program upgrades occur, that the details of the changes and the options of the learner will be communicated to them as soon as reasonably practicable.

Where a program is replaced by a new program version or another similar program, the learners’ enrolment is transferred immediately to the replacement version or other program.

Where a program is discontinued without replacement, current learners have a right to complete the program within the specified teach-out period; offered applicants have a right to receive counselling about their study options to achieve their career objectives. In these instances if ASMI does not offer another program suitable for the learner, we may approach other institutions to arrange, if possible, preferential entry.

If ASMI or a third party delivering training and assessment on its behalf, closes or ceases to deliver any part of the training product that the learner is enrolled in; ASMI will offer a refund of all the course money paid to that date. The refund will be paid within 2 weeks of the day on which the training ceased being provided.

Learners that transition when a program or program offering is discontinued will be offered support from ASMI during the transition including advice to carry out actions to vary learner’s enrolment and applicants’ offers.

For further information, please contact the administration office by email admin@asmitraining.edu.au or visit the policies and procedures tab to view the Cancellation and Refund Policy and Procedure.