Before the beginning of each semester payment advice will be emailed to you. This outlines your course fees for the semester. You must ensure that you have paid your semester fees in full within fourteen (14) days of the advice. Students who have not paid tuition fees will not be able to commence or continue their course. You may also need to purchase additional items for your course, i.e. uniforms or additional equipment. These will need to be purchased before your start of study. If you are experiencing difficulty in making payment, please contact the International Student Manager.

Orientations
International students must attend an International Orientation. You will be emailed details advising of when and where your orientations will take place.

At the orientation you will receive information on living in Australia, how to get around, campus facilities, student support services, class timetables, other relevant course information and you will meet your teachers.

Commencement of study
Under Australian law, ASMI is required to confirm to the Commonwealth Government that all international students have arrived in Australia and commenced their course. Students are also required to confirm their return to study each semester.

Information on this important event will be communicated to students before each semester of study.

Student visa conditions
As an international student you have legal obligations that are different from your Australian friends. All students need to understand the conditions of their visa and must take the following steps:

• maintain enrolment in a registered course and maintain satisfactory course progress and attendance
• satisfy the requirements of the student visa by ensuring the main course of study matches your student visa, and that you still have financial capacity
• notify ASMI within seven days of any change to your contact details, including home address, mobile number and email address
• must not work more than 40 hours per fortnight during course semester
• maintain health insurance cover for the entirety of your stay in Australia

For a full list of mandatory and discretionary visa conditions visit https://www.homeaffairs.gov.au/

Class attendance

Students must maintain a minimum of 80% of class attendance during the semester. If you are late to class you will be marked absent and your attendance will be affected. As a result of unsatisfactory attendance over a period of time  your study visa may be revoked.

If you are sick, you must inform a staff member as soon as possible. You will need to provide a medical certificate as proof of your illness.

Academic progression

You must complete all class activities and assignments and pass all requirements of the course. If you are having difficulties with your studies, talk to your teachers to arrange help. ASMI will monitor your course progress and if you are deemed ‘at risk’ of not making satisfactory course progress an intervention strategy will be implemented. The strategy will be developed to support you to successfully achieve your course award.

ASMI will report students to the Department of Home Affairs who have breached attendance/ course progress requirements.

Complaints and appeals

International students who wish to lodge an external appeal or complaint about a decision made by ASMI or are seeking assistance to resolve a dispute with a registered provider, should first exhaust ASMI’s internal dispute resolution process.

If you are not satisfied with this process, you should contact the Overseas Student Ombudsman or access dispute resolution services through local courts (these are free and independent services).

Enrollments will be maintained for students who access a complaints or appeals process (internal or external) whilst the process is ongoing.

For further information, refer to the Complaints and Appeals Policy and Procedure.

Overseas Students Ombudsman:
Website: oso.gov.au
Email: ombudsman@ombudsman.gov.au
Telephone: +61 2 6276 0111 or 1300 362 072