International students are required to attend an International Orientation, a vital step in starting your journey at ASMI. Prior to your start date, you will receive an email with details about the date, time, and location of the orientation, as outlined in your COE.

During this informative session, you’ll gain valuable insights into living in Australia, navigating the local area, and making the most of campus facilities. You’ll also learn about student support services, class timetables, invoices, and other essential course information.

This orientation is a wonderful opportunity to meet your teachers and connect with fellow students, helping you feel more at home in your new environment. Be sure to attend, as it will set you up for success in your studies!

Class attendance

Students must maintain a minimum of 80% of class attendance during the semester. If you are late to class you will be marked absent and your attendance will be affected. As a result of unsatisfactory attendance over a period of time  your study visa may be revoked.

If you are sick, you must inform a staff member as soon as possible. You will need to provide a medical certificate as proof of your illness.

Complaints and Appeals

International students who wish to lodge an external appeal or complaint regarding a decision made by ASMI, or who seek assistance in resolving a dispute with a registered provider, should first utilize ASMI’s internal dispute resolution process.

If you are not satisfied with the outcome of this process, you can contact the Overseas Student Ombudsman or access dispute resolution services through local courts, which offer free and independent support.

Please note that your enrollment will be maintained while you engage in either the internal or external complaints and appeals process.

For more detailed information, please refer to the Complaints and Appeals Policy and Procedure.

Overseas Students Ombudsman:

• Website: oso.gov.au
• Email: ombudsman@ombudsman.gov.au
• Telephone: +61 2 6276 0111 or 1300 362 072