This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.
Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.
Documentation clerk for a or travel agency, Museum attendant, Office assistant for a tour operator, Receptionist and office assistant in a travel agency.
After successful completion of this qualification, students may have the opportunity to progress into SIT30116 Certificate III in Tourism.
Students are required to have access to a computer with suitable word processing software and will require access to the internet for research purposes.
Credit may be assigned for the recognition of equivalence in content and learningoutcomes between different types of learning and/or qualifications. Credit reducesthe amount of learning required to achieve a qualification and may be acquired through Credit Transfer or Recognition of Prior Learning (RPL).
Students are required to reach a minimum level of English: IELTS 5.5 (with no individual band less than 5.0) or TOEFL 530 or ISLPR 2+.
For further advice or assistance, please contact the International Student Manager.
Other IELTS equivalence :
- PTE Academic 42
- Cambridge (adv) 47
- OET: Pass
Notes: Tests older than two years are not acceptable
(the snapshot under each course does not have this information which is required)
Workplace Based – offered in Queensland, workplace based (combination of training and assessment delivery methods, including written assessment, portfolio of evidence, logbook and practical observation), 6 months full time or 12 months part time.
RPL – offered in Australia, external based (combination of assessment of written evidence, practical observation and competency conversations), duration and fees will be determined by quality of evidence submitted and amount of gap training required.
Fees and Funding Arrangements
Workplace Based (Fee for Service): Administration Fee: $30.00, Tuition Fees: $1200.00
Students must successfully complete all 4 mandatory core units in order to achieve this qualification:
- SITTIND001 Source and use information on the tourism and travel industry
- SITXCCS003 Interact with customers
- SITXCOM002 Show social and cultural sensitivity
- SITXWHS001 Participate in safe work practices
Students must successfully complete 11 elective units of competency in order to achieve this qualification:
- SITXCCS001 Provide customer information and assistance
- SITXCCS002 Provide visitor information
- BSBWOR203 Work effectively with others
- SITXCOM001 Source and present information
- BSBSUS201 Participate in environmentally sustainable work practices
- BSBCMM201 Communicate in the workplace
- SITXCOM003 Provide a briefing or scripted commentary
Elective unit selection may be contextualised to business requirements. All electives chosen must contribute to a valid, industry-supported vocational outcome.